Warranty Policy
Overview
This page explains the warranty protections that apply to products purchased from Beelvia, how those protections work together, and what to do if you receive an item that is faulty.
It is intended to complement, not replace, any other order or delivery information provided to you at checkout.
Statutory Warranty
All goods sold by Beelvia are covered by the statutory warranty protections applicable under French consumer law.
These protections apply automatically to eligible purchases and cannot be waived or reduced where they are provided by mandatory law.
If an item you receive is faulty or does not conform to the contract, you may be entitled to an appropriate remedy, which may include:
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Repair of the faulty item;
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Replacement with an equivalent item;
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Where permitted by applicable law, a price reduction; or
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Where permitted by applicable law, a full refund.
Which remedy applies in a particular case depends on the nature of the fault and the applicable statutory rules.
Any refund issued under this warranty will be made in EUR, the currency in which the order was originally placed.
Manufacturer Warranty
Some products may also carry an additional warranty offered directly by the manufacturer, separate from the statutory warranty described above.
Where such a manufacturer warranty exists, its own terms and conditions apply, and it may cover different aspects of the product or be subject to its own claims process.
Importantly, a manufacturer warranty is always in addition to your statutory rights. It does not replace, limit, or otherwise affect the statutory protections described above.
You remain entitled to rely on your applicable statutory rights regardless of whether you also choose to make use of a manufacturer warranty.
Reporting a Fault
If you believe a product you purchased is defective or does not conform to your order, please contact us as soon as possible so that we can assist you:
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Email us at support@beelvia.shop.
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Describe the fault as precisely as possible, including when it appeared and how it affects the product's use.
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Include your order number so we can quickly locate your purchase.
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Where possible, attach photos or videos clearly showing the defect.
The more detail you can provide, the faster we can assess the issue and confirm the appropriate remedy.
Once we receive your report, we will review it and get back to you promptly to help resolve the issue.
Contact
Beelvia
358 Route d'Aiffres
79000 Niort
France
Email: support@beelvia.shop
Phone: +33 7 55 54 76 95